Careers

Entry-level position – We are a fun, energetic, and business casual work environment with a management team that is committed to your success. Our Success Team enjoys a collaborative environment that includes lots of opportunities for growth. Whether you’re just graduating college, or you’re looking to explore a new career opportunity, we’re excited to have you join our growth-driven team.

Who we are looking for:

The Customer Success Representative is a key player in growing the company through assisting clients and users to utilize our products to their full capacity, and enhancing brand awareness. This entry-level position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each Customer Success Representative is equipped for success with training on our methodology, along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters, seeking to showcase their potential and add value to the company.

Responsibilities:

• Answer incoming calls, cases and emails covering any and all issues or questions regarding clients’ accounts
• Provide product support service to customers
• Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
• Provide customer training and education on company products and service
• Provide technical support to customers
• Manage customer accounts with attention to detail
• Make and receive calls to current clients regarding issues with their accounts
• Investigate and handle various customer issues including product features and functionality, product training, follow-up marketing, and account management
• Report on weekly qualitative and quantitate results to managers

What’s in it for you:

• Competitive Pay
• Full Benefits
• 401k
• Amazing company culture
• Room to grow and lead the professional growth of team members
• A fully stocked break room with all kinds of snacks and goodies
• Being a part of a growing company in SaaS

Requirements and Qualifications:

Who You Are:

• Interpersonal skills
• Proactive
• Business and tech savvy
• Positive, can-do attitude
• Exceptional level of drive and passion for results
• Takes initiative
• Communication skills must be exceptional to succeed in this role
• Computer skills to include knowledge of Office 365

Extra Awesome:

• 1+ year work experience
• Experience with use of customer relationship management (CRM) databases such as Salesforce
• HTML experience
• Excel experience
• BS/BA degree

Ready to apply? 

Send your resume to [email protected]