Careers

Become A Part Of The Jungo Team

Jungo is always on the lookout for talented developers, sales associates and support staff to join our innovative and ambitious team. Located in downtown San Diego, Jungo is a collaborative, fast-paced environment where innovation is job one.

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Product Specialist (Downtown San Diego) – Software Company

Product Specialist (Downtown San Diego) – SaaS Company

 

Who we are:

We are a fun, energetic SaaS Technology Company with a business casual work environment with a management team that is committed to your success. Our team enjoys a great team and collaborative environment that includes spiffs, contests, and lots of opportunities for growth.

 

Who we are looking for:

Ideal candidate for this role is a confident, ambitious self-starter seeking to showcase their potential and who wants to add value to the company.

 

 

Responsibilities:

  • Own the product vision for your area. Ensure that it aligns with the overall product and company vision. Be an expert on the market and trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications, and release plans.
  • Drive for the best customer experience possible. Work closely with UX to develop, test, and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Drive the end to end feature deliver cycle.
  • Measure success. Measure everything. A feature’s release does not dictate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.
  • Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message.
  • Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events and online in customer community and through social networking.

 

 

Experience/Skills Required:

 

  • Proven ability to promote a vision that excites and inspires a cross-functional technical team.
  • 5+ years of product management experience preferred, or equivalent responsibilities
  • Experience working on mobile user interfaces
  • Proficiency in turning customer and market needs into a compelling, successful product strategy.
  • Experience presenting to executive leadership and handling sensitive customer situations.
  • Strong user experience/design sense, with a record of building great products.
  • Cloud computing experience is a strong plus.
  • Working knowledge of Salesforce products and APIs is a plus.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Strong troubleshooting and analytical thinking skills.
  • Ability to lead and work autonomously.
  • Strong organizational, written and oral communication skills
  • Bachelor’s degree (technical disciplines preferred).

 

 

Employment Type:

  • Contract
Customer Success Representative (Downtown San Diego) – Software Company

Customer Success Representative (Downtown San Diego) – SaaS Company

Entry-level, we are a fun, energetic and business casual work environment with a management team that is committed to your success. Our success team enjoys a great team and collaborative environment that includes lots of opportunities for growth.

 

What’s in it for you:

Competitive Pay

  • Full Benefits
  • 401k
  • Amazing company culture
  • Room to grow and lead the professional growth of team members
  • A fully stocked break room with all kinds of snacks and goodies
  • Being a part of a growing company in SaaS

 

Who we are looking for:

The Customer Success Representative is a key player in growing the company through assisting clients and users better use our products to their full capacity and enhancing brand awareness. This entry-level position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each Customer Success Representative is equipped for success with training on our methodology along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters seeking to showcase their potential and who want to add value to the company.

 

 

Responsibilities:

  • Answer incoming calls and cases /emails regarding any and all issues or questions regarding clients’ accounts
  • Providing product support service to customers
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • Provide customer training and education on company products and service
  • Provide technical support to customers
  • Managing customer accounts with attention to detail and any other issues that may arise
  • Make and receive calls to current clients regarding issues with their accounts.
  • Investigate and handle various customer issues including product features and functionality, product training, follow up marketing, and account management
  • Report on weekly results, both qualitative and quantitative
  • Expand knowledge of industry as well as the competitive posture of the company

 

 

Requirements and Qualifications:

Who You Are:

  • 1+ year work experience
  • Interpersonal Skills
  • Proactive
  • Business and Tech Savvy
  • Positive, can-do attitude
  • Exceptional level of drive and passion for results
  • Takes Initiative
  • Communication skills must be exceptional to succeed in this role
  • Computer skills to include knowledge of Office 365

 

Extra Awesome:

  • Experience with use of customer relationship management (CRM) databases such as Salesforce
  • HTML experience
  • Excel Experience
  • BS/BA degree
Implementation Specialist (Downtown San Diego) – Software Company

Jungo is a fun, energetic and business casual work environment with a management team that is committed to your success. Our success team enjoys a great team and collaborative environment that includes spiffs, contests, and lots of opportunities for growth.

• Competitive Compensation
• Medical, Dental, Vision, and a 401k Match
• Amazing company culture: focus on a complete lifestyle
• Make an impact: your work plays a key role in transforming our customers’ businesses
• Love your team members: co-workers are often friends too
• Offices stocked with healthy snacks, games, and goodies

What’s in it for you:
• Competitive Pay
• Full Benefits
• 401k
• Amazing company culture
• Room to grow and lead the professional growth of team members
• A fully stocked break room with all kinds of snacks and goodies
• Being a part of a growing company in SaaS


Who we are looking for:

The implementation specialist is a key player in growing the company. You will be tasked by a Project Manager to deliver on key project milestones for end users and implementing our Enterprise software solution. This position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each implementation specialist is equipped for success with training on our methodology along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters seeking to showcase their potential and who want to add value to the company.


Responsibilities:

• Learn and effectively perform all implementation related tasks.
• Communicate and provide visibility to the other members of your team.
• Perform a wide array of tasks and meet deadlines outlined by your supervisor.
• Work with a team to ensure projects are finished on time and use the appropriate amount and type of resources.
• Install, monitor and customize systems for clients after the initial purchase has already taken place.
• Record and report any issues discovered during Quality Assurance Testing.
• Report on weekly results, both qualitative and quantitative.
• Expand knowledge of industry as well as the competitive posture of the company.


Skills and Knowledge:

Who You Are:
• 1+ year work experience
• Positive, can-do attitude
• Exceptional level of drive and passion for results
• Willingness to learn new skills

Extra Awesome:
• Experience with use of customer relationship management databases such as Salesforce
• BS/BA degree

“Prior to joining Jungo, I'd spent decades in corporate America, exposed to diverse company cultures and various leadership philosophies. I've never before experienced the pleasure of working with such a mission-driven, highly-motivated and passionate group of individuals. Jungo's dedication to its customers, its employees, and the company as a whole, fosters an indescribable energy that surges throughout the entire organization. ” -C.D.