Careers

Entry-level position – We are a fun, energetic, and business casual work environment with a management team that is committed to your success. Our Success Team enjoys a collaborative environment that includes lots of opportunities for growth. Whether you’re just graduating college, or you’re looking to explore a new career opportunity, we’re excited to have you join our growth-driven team.

Who we are looking for:

The Customer Success Representative is a key player in growing the company through assisting clients and users to utilize our products to their full capacity, and enhancing brand awareness. This entry-level position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each Customer Success Representative is equipped for success with training on our methodology, along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters, seeking to showcase their potential and add value to the company.

Responsibilities:

• Provide customer training and education on company products and service
• Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
• Manage customer accounts with attention to detail
• Answer incoming calls, cases and emails covering any and all issues or questions regarding clients’ accounts
• Provide product support service to customers
• Make and receive calls to current clients regarding issues with their accounts
• Investigate and handle various customer issues including product features and functionality, product training, follow-up marketing, and account management
• Report on weekly qualitative and quantitative results to managers

What’s in it for you:

• Competitive Pay
• Full Benefits
• 401k
• Amazing company culture
• Room to grow and lead the professional growth of team members
• A fully stocked break room with all kinds of snacks and goodies
• Being a part of a growing company in SaaS

Requirements and Qualifications:

Who You Are:

• Interpersonal skills
• Proactive
• Business and tech savvy
• Positive, can-do attitude
• Exceptional level of drive and passion for results
• Takes initiative
• Communication skills must be exceptional to succeed in this role
• Computer skills to include knowledge of Office 365

Extra Awesome:

• 1+ year work experience
• Experience with use of customer relationship management (CRM) databases such as Salesforce
• HTML experience
• Excel experience
• BS/BA degree

Ready to apply? 

Send your resume to [email protected]

The Implementation Specialist is a key player in growing the company. You will be tasked by a Project Manager to deliver on key project milestones for end users and implementing our Enterprise software solution. This position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each Implementation Specialist is equipped for success with training on our methodology along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters seeking to showcase their potential and who want to add value to the company.

What’s in it for you:

• Competitive Pay
• Medical, Dental, Vision, and a 401k Match
• Amazing company culture: focus on a complete lifestyle
• Make an impact: your work plays a key role in transforming our customers’ businesses
• Room to grow and lead the professional growth of team members
• Being a part of a growing company in SaaS

Implementation Specialist Responsibilities:

• Meeting with clients following the sale to collect data and other information required to start and complete the implementation phase
• Following a project plan for each client, and completing tasks for a timely implementation phase
• Communicating with clients throughout the implementation process to obtain feedback and approval.
• Customizing the program based on clients’ individual needs and specifications.
• Educating clients on how to use Jungo and customized system features.
• Creating a specialized document for each client, detailing all customizations made.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional customizations to be done.

Skills: 

• Customer Service – Since such a large chunk of an Implementation Specialist’s time will be spent directly interacting with clients, it’s important for them to have excellent customer service skills.
• Extensive Technical Knowledge – In order to be able to meet each client’s needs and install each system correctly, Implementation Specialists need to have a great deal of technical knowledge and experience.
• Troubleshooting – During the process of setting up a new system, at least a couple things are bound to go wrong. Because of this, Implementation Specialists need to be good problem solvers.
• Interpersonal Skills – Since setting up a new system will demand the efforts of an entire team; Implementation Specialists need to be able to effectively communicate and work with that team.
• Ability to Multitask – The goal of providing good customer service is to make each client feel like they’re the only customer that matters. If an Implementation Specialist is able to multitask and juggle different projects simultaneously, they’ll be able to achieve that.

Ready to apply? 

Send your resume to implementat[email protected]