Careers

Become A Part Of The Jungo Team

Jungo is always on the lookout for talented developers, sales associates and support staff to join our innovative and ambitious team. Located in downtown San Diego, Jungo is a collaborative, fast-paced environment where innovation is job one.

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401k

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Customer Success Representative (Downtown San Diego) – Software Company

Customer Success Representative (Downtown San Diego) – SaaS Company

Entry-level, we are a fun, energetic and business casual work environment with a management team that is committed to your success. Our success team enjoys a great team and collaborative environment that includes lots of opportunities for growth.

 

What’s in it for you:

Competitive Pay

  • Full Benefits
  • 401k
  • Amazing company culture
  • Room to grow and lead the professional growth of team members
  • A fully stocked break room with all kinds of snacks and goodies
  • Being a part of a growing company in SaaS

 

Who we are looking for:

The Customer Success Representative is a key player in growing the company through assisting clients and users better use our products to their full capacity and enhancing brand awareness. This entry-level position is the starting point for a promising career in Software-as-a-Service (SaaS) technologies.

Each Customer Success Representative is equipped for success with training on our methodology along with continued mentoring with peers and leadership. Ideal candidates for this role are confident, ambitious self-starters seeking to showcase their potential and who want to add value to the company.

 

 

Responsibilities:

  • Answer incoming calls and cases /emails regarding any and all issues or questions regarding clients’ accounts
  • Providing product support service to customers
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • Provide customer training and education on company products and service
  • Provide technical support to customers
  • Managing customer accounts with attention to detail and any other issues that may arise
  • Make and receive calls to current clients regarding issues with their accounts.
  • Investigate and handle various customer issues including product features and functionality, product training, follow up marketing, and account management
  • Report on weekly results, both qualitative and quantitative
  • Expand knowledge of industry as well as the competitive posture of the company

 

 

Requirements and Qualifications:

Who You Are:

  • 1+ year work experience
  • Interpersonal Skills
  • Proactive
  • Business and Tech Savvy
  • Positive, can-do attitude
  • Exceptional level of drive and passion for results
  • Takes Initiative
  • Communication skills must be exceptional to succeed in this role
  • Computer skills to include knowledge of Office 365

 

Extra Awesome:

  • Experience with use of customer relationship management (CRM) databases such as Salesforce
  • HTML experience
  • Excel Experience
  • BS/BA degree
Salesforce Developer (Downtown San Diego) – Software Company

Jungo, Inc. is looking for a Rockstar Salesforce Developer (at least 3 years’ experience with Apex programming) to join its expanding team in the Downtown San Diego Area. The Salesforce Developer role is responsible for software development within our developer centric team. You will leverage a number of proprietary and standard technologies/tools and will be primarily responsible for customization on the Salesforce platform.

 

  • Design customized financial service solutions in Salesforce
  • Resolve platform and technical issues with our Apps
  • Assist in Data Architect Sessions providing QA feedback and technical Requirements Gathering
  • Remain current with Salesforce platform updates and new technologies in the industry
  • Design and develop high quality business solutions on the SFDC platform based on industry best practices as well as business needs
  • Deep understanding of the Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud, Marketing Cloud, Platform and the App Exchange
  • Experience using Force.com technologies, including Apex, VisualForce, Canvas, and Lightning components
  • Experience with JavaScript, JSON and frameworks such as Angular/Backbone on Force.com

 

Job duties include but are not limited to:

  • Writing Advanced Apex code (classes, triggers, services, visual force pages) for our SalesForce CRM platform
  • Interface with internal customers to define requirements.
  • Support Software Quality Assurance engineers to facilitate testing of delivered applications.
  • Document source code and application operation as needed
  • Limited “On-Call” availability
  • Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce.com implementation
  • Develop custom solutions and interfaces leveraging the Salesforce platform
  • Effective communicator that works well in a collaborative team setting
  • Able to execute test plans to ensure a quality solution is delivered
  • Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used

 

Education and Experience:

  • S. Computer Science/Engineering or related filed; advanced degree a plus
  • At least 3 years of recent experience with SalesForce APIs, Apex and Visual Force pages
  • Knowledge of Web Services (SOAP and REST)
  • Demonstrated competency in SQL / T-SQL
  • Comfortable working in JavaScript, AJAX, HTML, CSS
  • Excellent troubleshooting and design skills
  • Experience with mobile development a plus
  • Experience with Atlassian Suite (Jira, Bamboo, Bitbucket)

 

Qualifications:

  • 1-3 years of Salesforce.com Developer Exp
  • Familiar with Apex and Visualforce development
  • Proficient in data manipulation (SOQL and Excel)
  • Javascript knowledge a plus
  • Excellent verbal and written communication skills
  • Salesforce 201, 401 Certificate a plus

 

**This is a full- time position

If this sounds like a job you might be interested in, we’d love to get to know a bit more!
Please respond with the following:
– Resume
– Salary Requirements
– A short cover letter with a brief description about yourself and 2 reasons why you’d be a good fit for this position

“Prior to joining Jungo, I'd spent decades in corporate America, exposed to diverse company cultures and various leadership philosophies. I've never before experienced the pleasure of working with such a mission-driven, highly-motivated and passionate group of individuals. Jungo's dedication to its customers, its employees, and the company as a whole, fosters an indescribable energy that surges throughout the entire organization. ” -C.D.